Here are some answers to frequently-asked questions.
HOW MUCH DO YOU CHARGE FOR SHIPPING & HANDLING?
Standard shipping: $5.95 (orders $70 and over ship free)
Overnight shipping: $27.95
All orders are processed within 24 hours. Delivery time for standard shipping is quick (orders are often delivered 2-3 days after being shipped).
DO YOU SHIP INTERNATIONALLY?
Yes! To place an international order, send an email to help@aylabeauty.com with a list of the items you'd like to receive along with your shipping address. We'll send you a shipping estimate for your approval before processing your order.
HOW CAN I GET IN TOUCH WITH YOU?
For questions about orders and product selection, you can contact your Ayla Guide directly. If you don't have a Guide yet, you can:
• Email us at help@aylabeauty.com
• Click the "Talk to Us" button on our home page
• Call us at 1-888-920-AYLA
To give us feedback (we love feedback!), please email us at info@aylabeauty.com
For all other questions, including careers at Ayla and press inquiries, please call us at 415-520-7320 or email us at info@aylabeauty.com.
WILL YOU BE ADDING MORE PRODUCTS?
Yes—we believe that the best things evolve and improve over time. However, we always keep our product selection tightly edited and simple to browse. Join our email list and we’ll update you when new products and categories get through our screening process.
DO YOU OFFER GIFT-WRAPPING?
We place every shipment in a beautiful, reusable muslin bag. We think that’s a lovely (and eco-friendly) gift wrap. But if you want your products wrapped in tissue paper as well, just contact us.
WHAT IS YOUR RETURN POLICY?
To ensure the quality and freshness of each product we sell, we cannot accept returns of any opened products (one of the reasons we offer mini sizes, sample kits, and Guides to help you is to make sure buy a product you’ll love).
However, if you bought the wrong item, or decided you don’t want it and couldn’t cancel your order in time, you can return unopened products in original, saleable condition to us within 15 days of your purchase. Simply contact your Guide or email help@aylabeauty.com for a return authorization number and shipping instructions, and we’ll send you a credit for the unused products you send back.
